We have received reports from the field confirming that significant changes are being implemented. However, subsequent documentation shows that the Postal Service has instructed local management to reduce the number of city letter carrier cases and to change their configurations. On July 31, 2020, USPS notified NALC of the SER initiative and characterized it as a "review" which would solicit "feedback" from employees. Today, pursuant to Article 15, Section 3.F of the National Agreement, NALC initiated a national-level grievance regarding the Postal Service's unilateral implementation of the delivery initiative called Post Office Sortation Equipment Reconciliation (SER).
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